Lawn care & landscape maintenance in Bethlehem, Bethlehem Township, and Hanover Township
Terms and Conditions
On this page:
- Acceptance Of Proposal
- Auto Renewal Agreement (only for annual programs)
- Cancellation Policy (only for annual programs)
- Repayment Terms
- Service Disclaimers
- Plant Warranty Info
- Scope of work disclaimer
- Release of liability discloser
Acceptance Of Proposal
The quoted prices, specifications, and conditions are satisfactory and are hereby accepted and Lawn Stars LLC is authorized to do the work as specified. If an account becomes delinquent the client agrees to pay all attorney and collection fees related to the collection of the amount owed with interest. If the client is dissatisfied with the work performed, it must notify Lawn Stars LLC of deficiencies, in writing within 3 days of service completion date. Failure to do so will appear as a waiver of any claims, complaints, and demands relating to the work performed. All payment options require a cc saved within our secure client portal for easy billing (excluding prepayments).
Auto Renewal Agreement (only for annual programs)
This agreement will auto-renew every 12 months but can be canceled at any time by either party. Lawn Stars LLC has a standard annual 5% price increase that is automatically generated at the beginning of the new auto-billing cycle. This slight change is due to the ever-increasing cost and annual inflation of items such as; gasoline prices; labor; and landscaping materials.
Cancellation Policy (only for annual programs)
We don't believe in cancellation fees/charges. You can cancel your services at any time, for any reason, by contacting our office to pay for any services already rendered plus any discounts or additional services provided. If upon cancellation LS owes a refund it will be issued via paper check/cc per the repayment terms below:
For Prepay Cancellations: If you’ve prepaid for the year and decide to cancel early, you’ll only be charged for completed services up to that date. Early cancellation does however void any discounts previously provided and services will be calculated in full. All refunds will be provided via paper check and per the repayment terms below.
For Contract Cancellations: If your services are set up on a contractual basis, upon cancellation you’ll only be charged for completed services up to that date. Total services and payments up to that date will be calculated to determine if either a refund or final balance is due. All refunds will be provided via paper check and per the repayment terms below.
Most contract customers owe money upon early cancellation because the Interest Free Plan spreads out the payment over 12 months, but the services rendered total is generally more than the paid-to-date total when calculated. Final payment is due upon cancellation if the customer owes for previously completed work.
Early Cancellation Repayment Terms
When Lawn Stars owes the customer:
- Under $2,500: amount due NET 90 days
- Over $2,500: amount due NET 120 days
When the customer owes Lawn Stars:
- Under $2,500: amount due immediately upon cancellation
- Over $2,500: amount due NET 30 days
Lawn Mowing Service Disclaimers
- Lawn Stars LLC customers have the option to request for us to SKIP the weekly cut by replying to the email notification OR by texting us at (610) 216-4576. Since skipping usually leads to excessive turf overgrowth, requesting a SKIP voids all Lawn Stars LLC quality guarantees for the next cut. Lawn Stars LLC reserves the right to cancel agreements for accounts who SKIP their mowing service more than 4 times in one year.
- Lawn Star program mowing is based on our professional judgement. We will mow your lawn as deemed necessary by the technician who services your property. Typically your lawn will be mowed 22-28 times during the season. Our program package is based on 24 services, and costs are prorated if cancelled before completion of 24 services.
- Lawn Star program mowing guarantees no more than 24 services. We provide services weekly, however all services provided are weather dependent and LS reserves the right to "skip" if deemed necessary by your technician.
- We mow every 7-10 days during Spring/Fall and every 7-14 days during the hot Summer months, weather permitting.
- If our crews arrive and the work has already been completed by someone else, or you turn them away, we reserve the right to still charge for the service due to costs involved with traveling to the site.
- The equipment used on your lawn is determined and quoted by our expert landscapers, therefore for any request for customized equipment usage on a property it will be quoted separately and must be requested at least 24 hours prior to service for approval of a new customized bill rate.
- We do not bag/remove grass clippings from the property. Our machines are equipped with "Mulching Blades" which are designed to chop the clippings into fine pieces and redistribute back into the lawn as a natural fertilizer. Due to the high costs involved with dump fees, Lawn Stars LLC can remove the clippings upon request starting at an additional charge of $100 per instance (larger properties may require a custom quote).
- Please remove pet waste from the yard before your scheduled service. We reserve the right to skip the service, and still charge, if your lawn technician determines there is too much pet waste on the property.
- Lawn Stars LLC is not responsible for turf damage caused by our equipment due to the lawn being too wet at the time of service. If the customer feels the lawn is too wet to cut they have the right to request to be skipped and we'll be back during the next round/rotation If our mowers create any mud stains/ruts due to the lawn being wet your crew leader will apply seed to the area at the end of the service to promote new growth. 99% of mud stains/ruts are superficial and the areas will come back quickly, usually after the next rain. Please note that we need at least 24 hours notice to process a skip request.
- Lawn Stars LLC reserves the right to double charge if the property is overgrown and we are forced to double/triple cut the turf. Most of the time the need to double charge is only enforced during the first service for new customers, or if the lawn was skipped in previous weeks.
- Fuel Surcharge: During this volatile time while gas prices continue to rise, Lawn Stars reserves the right to add a temporary fuel surcharge for all mowing services that are paid per service. This surcharge does not affect your price per cut, but is an additional line item that will be temporarily charged as deemed necessary by current market prices for fuel.
- Leaf removal surcharge: After November 1st, we reserve the rights to charge up to double mowing price for leaf blowing and cleanup. All leaves will be blown form yard and piled in street for collection.
Seasonal Mower Deck Heights(Non adjustable)
- April 15 - June 15th: 2.5-3 inches
- June 16th - Sept 1st: 3.5 inches
- Sept 2nd-Oct 31st: 2.5-3 inches
Cleanup/Landscaping Service Disclaimers
- Tree trimming is not included with our cleanup services. Small tree work can be performed at an additional fee and upon request only. For larger tree work we can refer you to a tree contractor.
- Black or brown Double Shredded Hardwood Mulch is used for Spring, Fall, and One Time Cleanups. Natural, or other mulch varieties available upon request.
Mulching
Our goal is to install between 1″-2″ of fresh mulch during our cleanups. If you go too deep with the mulch it can damage the plant material, and if it’s too thin it won’t provide enough protection. 1″-2″ is generally accepted as standard for our area (See the USDA Plant Hardiness Map).
Spring, Fall, and One Time Cleanups include a certain amount of freshly installed mulch per your property size. If your property needs more than the allotted amount we charge $40 per additional cubic yard of mulch installed during the cleanup and will be billed upon completion of the service.
Snow Removal disclaimers
- 2 inch “trigger” on all events for all properties
- Must call if service required under 2 inches
- Salt not included—can be delivered pre storm and applied at no extra cost
- Snow service cannot be cancelled or changed day of storm
- Cancellation day of service can result in fee up to $25
Plant Warranty Info
We do not offer a warranty on any sod, plants, or trees installed. However, if your newly installed plants are struggling please contact us as soon as possible so that we can help diagnose and resolve any issues (under or over watering is usually the culprit). Upon completion of your service we'll provide you with information about properly watering the plant material installed.
Scope of Work Disclaimer
Any extra work requested to be performed outside of the original scope of work will be billed at an additional $150 per hour (two hour minimum) and will be due upon completion of the service. You may also contact us for an individual quote.
Due to scheduling issues, any extra work requests outside of the original scope may require a secondary visit.
Release of Liability Disclosure
Lawn Stars LLC (LS) uses safety practices such as aiming away from structures to minimize the possibility of any debris from damaging you or your property. LS also does their best to check for debris and other objects that may cause or be damaged before each service. However, LS is not responsible financially or otherwise for any repairs or damage (personnel or property) for items (man-made or natural) that we were not aware of, including items that were not removed beforehand by the customer. The customer agrees it is their responsibility to ensure that the service area is cleared of debris or other objects prior to LS rendering services. These items may include, but not be limited to; any object(s) partially or completely exposed such as; hoses, toys, ornaments, decorations, irrigation systems, invisible dog fences, pipes, metal, rocks and/or sticks. This also includes but not limited to unmarked or shallow wires, pipes, or cables such as internet providers, utility companies, telephone, irrigation systems, landscaping lighting systems, regardless if provided by a secondary source or not. Turf that is planted or grown too close / touching any object such as a mailbox, fence post, siding or any other structure, may be accidentally damaged when trimming or cutting. It is the customers responsibility to ensure all turf is at least 6” back from the area that it’s touching, or adding a layer of protection to the surface area of the object. In LS’s sole determination we may avoid trimming those areas described to avoid possible damage. If so, the customer agrees that LS may leave those areas uncut and must claim that the services have been completed. As a courtesy reminder, LS tries to send every customer a Pre-Service Dispatch Notification providing our customers advanced notice of your service date. It is encouraged that customers take advantage of our reminder to check their property for the items mentioned above and that pets and children are a safe distance from the heavy equipment. The financial cost and repair(s) for damages as described above are the sole responsibility of the customers and by accepting our services the customer agrees to indemnify and hold harmless Lawn Stars LLC for personal injury, death, loss or damage of property.
Lawn Stars LLC
Hanover Township & Bethlehem Township
Copyright © 2023 Lawn Stars - All Rights Reserved.
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